Noora Ali Almarzooqi
Director of Development & Performance department
Profile summary
Accomplished Quality and Business Excellence Leader with 16+ years of progressive experience in government and public sector administration. Specialized in quality management systems, business continuity, ISO certifications, organizational excellence, and performance improvement. Expert in establishing governance frameworks, leading audits, embedding quality assurance, and driving customer-centric improvements. Proven success in leading Dubai Government Excellence Program (DGEP) initiatives, implementing ISO standards, and positioning Dubai as a benchmark for service excellence and consumer protection. Recognized for applying Lean, Six Sigma, and change management methodologies to optimize efficiency and strengthen business resilience
Key skills
Professional experience
Core Functional Responsibilities Quality Assurance & Governance Frameworks Strategic Planning & Policy Development Performance Monitoring & Optimization Consumer Protection Strategy & Innovation Organizational Transformation & Change Management KPI Design & Impact Measurement International Best Practices & Benchmarking Promote a culture of business continuity and operational resilience across field operations. Performance Monitoring & Continuous Improvement Developed and implemented strategies to address performance gaps, ensuring optimal efficiency and effectiveness across operations. Designed and deployed comprehensive metrics and KPIs to evaluate operational effectiveness and organizational performance. Conducted regular performance reviews and data analysis to identify strengths, improvement areas, and best practices. Provided feedback and coaching to enhance staff productivity, service quality, and professional development. Drove continuous improvement initiatives, ensuring operations evolve in response to feedback, audits, and organizational needs. Stakeholder Engagement & Collaboration Coordinated with internal departments, external partners, and key stakeholders to align quality and performance objectives. Represented the organization in meetings, conferences, and forums focused on performance management and operational excellence. Built and maintained strong partnerships with government entities, industry groups, and business stakeholders to facilitate collaboration, information sharing, and alignment with best practices. Developed feedback mechanisms to ensure agility and responsiveness in operational strategies. Resource Management & Allocation Oversaw resource allocation and deployment to maximize efficiency, impact, and return on investment. Monitored and managed departmental budgets, ensuring prudent financial control and cost-effective operations. Ensured availability and readiness of tools, technologies, and infrastructure required for high-performing operations
Working in : Dubai Economic and tourism